GRASKAL (PTY) LTD
Trading as Graskal
Effective Date: 10/12/2025
1. Introduction
This Privacy Policy explains how GRASKAL (PTY) LTD (“Graskal”, “we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use www.graskal.co.za
(“the Website”).
We comply fully with the Protection of Personal Information Act (POPIA).
By using the Website, you consent to the processing of your personal information in accordance with this Privacy Policy.
2. Information We Collect
We may collect:
2.1 Personal Information You Provide
- Full name
- Email address
- Phone number
- Delivery address
- Billing information
- Payment details (processed securely via third-party gateway)
2.2 Information Collected Automatically
- IP address
- Browser type
- Device information
- Website usage data (via cookies)
2.3 Optional Information
- Survey responses
- Marketing preferences
- Social media interactions
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Manage payments and delivery
- Provide customer support
- Improve Website performance
- Personalise your experience
- Send optional marketing communications (only with consent)
- Comply with legal requirements
4. Data Sharing
We may share your information with:
- Courier and delivery partners
- Payment processors
- Website hosting and analytics providers
- Service providers who assist our operations
We do not sell, rent, or trade personal information.
5. Data Security
We implement reasonable measures to protect your data from loss, unauthorised access, or misuse, including:
- SSL encryption
- Secure payment gateways
- Restricted internal access
- Regular security checks
6. Cookies
We use cookies to improve your browsing experience.
You can disable cookies in your browser, but some features may not work correctly.
7. Your Rights Under POPIA
You may request:
- Access to your personal information
- Correction of inaccurate information
- Deletion where legally permissible
- Withdrawal from marketing lists
- Information on what data we hold
Requests may be sent to: support@graskal.co.za
8. Data Retention
We retain personal information only for as long as necessary for:
- Fulfilling orders
- Legal and accounting obligations
- Customer service requirements
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on the Website.
10. Contact Information
Email: support@graskal.co.za
Address: 4 Sea view close, Vredelust, Cape Town 7530